Frequently Asked Questions
Everything you need to know about your OLD ORDER experience.
How long does shipping normally take?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for footwear and apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited edition drops may have specific return restrictions.
Are OLD ORDER products true to size?
Most of our sneakers and oversized apparel follow standard international sizing. We recommend checking the specific size guide on the product page for the most accurate fit measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.
How can I ensure my sneakers are authentic?
All products purchased directly from our official website are guaranteed 100% authentic and undergo a rigorous quality control process before being shipped.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination.